IMPORTANT NOTICE PLEASE READ: COVID-19 Coronavirus Update

Frequently Asked Questions

The centre is dedicated to making a difference for every patient and is committed to providing excellence in patient care.

There are multiple bus stops around our building. The two nearest are:

OUTBOUND (on One Care Family Doctors side of Logan Road) – Stop 41 Logan Rd at Dittmer Park (just outside of KFC). This is about a 5 minute walk to new building. – The 172, 175, 599, P176 buses go to and from this stop.

INBOUND (on opposite side of Logan Road) – Stop 41 Logan Rd at Dittmer Park (on opposite side of road as above stop, right in front of Dittmer park) this is about a 5 minute walk to new building. – The 172, 175, 598, P176 buses go to and from this stop.

Travelling from Westfield:

You can take the 175 bus from the front of Westfield (stop 79c on Logan Rd) to stop 41

OR you can take the 598 bus from Garden City station stop K to stop 41

Our building is accessible to those in wheelchairs from both street access and in our car park

If your doctor has asked you to get some tests done, please make an appointment to see or talk with your doctor once the results are available.

It is important to always return to see your doctor to discuss the results of any tests you may have as no test is 100% accurate and even if the results are ok it doesn’t necessarily mean that nothing is wrong.

The exception to this is if your doctor has specifically said you do not need to. For example, if you have no symptoms and your cervical screening test is clear.

If you hold a health care card or pension card please advise admin when you’re checking in so we can add this information to your file. You may be charged at a concession rate. See our ‘Fees’ tab for more information.

As we grow older our immune systems change and in order to provide optimum protection against influenza an enhanced influenza vaccine is required to create a stronger immune response.

If you have one issue to speak with your doctor about, a standard consultation is suitable. If you have more than one issue to speak with your doctor about, please book a long consultation.

It is very important to book in the appropriate amount of time to accommodate what you wish to discuss with your doctor to ensure we keep wait times as sort as possible. Unfortunately one of the main causes of extended wait times is patients booking the incorrect length of appointment.

If you need urgent medical care outside of our business hours, please do not wait for us to open. Call 13SICK, the National Home Doctor for bulk billed* urgent after hours medical care. If you are in need of urgent attention, or are in a life-threatening situation, please call 000.

It can be frustrating when you are feeling unwell and your doctor is fully booked or on leave. Our doctors have the ability to supply access to your file to another GP at our practice to provide consistent care. Please consider seeing one of our other knowledgeable doctors if your doctor is unavailable.

Prior to entering the Medical Centre or booking over the phone, admin will ask you a few questions as part of our COVID-19 safety plan. We ensure everyone entering the practice (staff, patients, delivery people, contractors, service people, etc) have no COVID-19 like symptoms, are not waiting on COVID-19 test results or are/have been in recent close contact with a person who is positive for COVID-19.

We also have to check your ‘3 identifiers’ to ensure that the correct patient is booked in. We may ask you to verify your:

  • Date of Birth
  • Address
  • Contact number
  • Medicare card number
  • Your MyGov account
  • Australian Immunisation Register (AIR) PH- 1800 653 809.

Most of our doctors do take on new patients. New patients can book online or give us a call to book.

If the doctor that you wish to see is not taking new patients, we have plenty of other doctors who would be happy to see you.

One Care Family Doctors is a safe space for all those in the LGBTQIA+ community.

MyMedicare is a voluntary patient registration scheme launched by the federal government.

As a MyMedicare patient, you will have access to a range of benefits such as greater continuity of care with your registered practice, longer Medicare Benefit Scheme (MBS) funded telehealth consultations with your GP, and triple bulk billing incentive for longer MBS telehealth consultations for children under 16, pensioners and concession card holders starting from November 1, 2023.

There are multiple ways you can register with One Care Family Doctors in MyMedicare:

Registering with MyMedicare does not limit your access to healthcare services from other practices and providers. Your registered practice will be linked to the longer MBS telehealth items, new aged care and frequent hospital users incentives, and Chronic Disease Management items from November 2024. 

By registering with MyMedicare, your chosen practice and GP will be displayed on your My Health Record. This ensures that all health professionals, including those at public hospitals, have access to your regular care information and know who to contact for further information.

OCFD now has a self check-in kiosk at our reception desk:

  • Quick and easy to use.
  • Ensures regulatory checks and patient privacy.
  • Verify details in 5 seconds with the Medicare card reader.
  • No need to broadcast your details in the waiting room.
  • Check in with your Medicare card or personal details.