IMPORTANT NOTICE PLEASE READ: COVID-19 Coronavirus Update

Book an Appointment

People who have a COVID-19 vaccination have a much lower chance of becoming very unwell from the COVID-19 infection.

Standard Consultation​

Do you have one thing to discuss with your doctor? Book a standard consultation.

Long Consultation ​

Do you have two or more things to discuss with your doctor? Book a Long consultation.

Flu vaccines are now available for patients aged 65 and over! Book online now!

Book in your next COVID-19 vaccine (Pfizer Monovalent) online!

Appointments

Our practice operates on an appointment system but urgent / emergency cases will always be seen. 

The standard appointment is for 1 item, and a long appointment time is for 2 or more items (or 1 complex item).

When booking your appointment we ask you to consider what items or issues need to be discussed with your doctor. To assist us in minimising waiting times for fellow patients, please ensure you book an appointment of an adequate length. We recommend that you please make a long appointment if you have more than one issue to discuss with your doctor.

Please book an individual appointment for each family member that needs to be seen. This will help the doctor keep to time and give each individual the time they deserve rather than being rushed.

Rescheduling / Cancelling Appointments

Should you need to reschedule or cancel an appointment, please call the practice during our office hours.

Where possible, we ask that you notify us at least 24 hours before, so that your appointment time can be allocated to another patient who is seeking medical care. We do however, understand that sometimes this may not be possible and therefore, please call us at your earliest convenience.

A cancellation fee may apply if bookings are cancelled within 24 hours of the appointment time.

 One Care Family Doctors does not keep a cancellation list for any of our doctors. 

Results

If your doctor has asked you to get some tests done, please make an appointment to see or talk with your doctor once the results are available.

It is important to always return to see your doctor to discuss the results of any tests you may have as no test is 100% accurate and even if the results are ok it doesn’t necessarily mean that nothing is wrong.

The exception to this is if your doctor has specifically said you do not need to. For example, if you have no symptoms and your cervical screening test is clear.

OCFD now has a self check-in kiosk at our reception desk:

  • Quick and easy to use.
  • Ensures regulatory checks and patient privacy.
  • Verify details in 5 seconds with the Medicare card reader.
  • No need to broadcast your details in the waiting room.
  • Check in with your Medicare card or personal details.